Shipping & Delivery

When your order is dispatched from our warehouse, we'll send you an email with your tracking number and carrier information to let you know the current status of your delivery. Alternatively you can track parcels within My Account. Please allow 1-2 working days for orders to be processed and dispatched. Please ensure all shipping address details are entered correctly on the email confirmation to prevent problems.A signature will be required on all deliveries. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery. Please note, during sale periods deliveries may be slightly delayed due to the high capacity of orders. Please note that our delivery service may be arranged through Royal Mail or another courier depending on the weight of your parcel.

Which countries do you deliver to?

We are able to deliver to the UK as well as Worldwide destinations.

What are my delivery options?

Once you have reached the checkout stage of the order process, you will be able to select your delivery options from the following:

UK DELIVERY(Royal Mail, Yodel)

We currently offer FREE UK standard delivery on orders over £60 Please use Code "FREEUK" at checkout

UK DELIVERY SERVICE

DELIVERY TIMES

PRICE

Standard Delivery*

Under 1kg – Royal Mail

Over1kg-Hermes/Yodel24/Citylink/UPS

Deliveries take up to 3 working days

£4.30

 

Special Next Day Delivery

Under 1kg – Royal Mail

Over1kg-Hermes/Yodel24/Citylink/UPS

 

Order before 3pm to receive your order the next day. Orders made after 3pm will be delivered the day after (excludes weekends, Bank Holidays & Public Holidays) however you may call us to see if this is possible for the current day. You will receive your delivery before 1pm the following day. Please ensure all shipping address details are correct to prevent problems.

£8.55

*UK Standard Delivery - Please note that during our Sale period deliveries may take longer. Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Channel Islands, Isles of Scilly, Inverness & Aberdeen, delivery to these locations may take longer.

Please note that our standard delivery service may be arranged through Royal Mail or another courier depending on the weight of your parcel.

INTERNATIONAL DELIVERY(Royal Mail, Parcel Force, UPS, Yodel)

DESTINATION

INTERNATIONAL DELIVERY SERVICE

DELIVERY TIMES

PRICE

Europe delivery

Parcelforce/TNT/ Citylink/FedEx

Deliveries can take up to 3 -11 working days (excludes Weekends, Bank Holidays & Public Holidays). Please note, due to restrictions, we cannot ship perfumes internationally.

 

 

£25 (approx)

USA & Canada

£35 (approx)

Rest of the world

£40 (approx)

How does our delivery service work?

We use a large network of couriers to deliver your goods from www.janan.co.uk as we realise how important it is you receive them as you expected. Dependent on the size and weight of your parcel and the delivery option you chose we allocate the courier we believe will deliver your order to you in the quickest time. Please note that we cannot be held responsible for delayed deliveries due to issues such as, incorrect address, courier transport issues, weather or any other external circumstance that may affect the delivery time of your parcel.

My order has not yet arrived

If your order has not arrived by the estimated delivery date, we're here to help. Contact us on sales@janan.co.uk or by calling +441274 505050.

To provide an efficient service please ensure you have your order confirmation number to hand and details of the items you have ordered.  Orders placed throughout the Sale/Eid period may take longer.

Please note that it is your responsibility to ensure that the delivery address entered is correctly.  We cannot hold liability for unsuccessful/delayed deliveries due to an incorrect address.

What happens to my delivery on Bank holidays?

UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over the UK Bank Holidays detailed below:

·         1st January - New Year's Day

·         1st April - Easter Monday

·         6th May - Early May Bank Holiday

·         27th May - Spring Bank Holiday

·         26th August - Summer Bank Holiday

·         25th December - Christmas Day

·         26th December - Boxing Day