Return Policy

JANAN DOES NOT OFFER RETURNS ON SALE ITEMS
 
Please note that Janan will refund any styles purchased through our online shopping site once returned unworn, with all the original packaging and receipt within 14 days when you receive your order. Refunds are usually processed on the day that the product/s are received back to us. Once your return is received and processed you can expect your credit refund within 5 business days (and no longer than a total of 15 business days) from the day you provide the shipper with the product depending on your service provider policy.  Please be aware that we do not offer cash refunds, refunds are only available in the form of a credit note.
It is entirely up to you how you return your order as we do not offer prepaid shipping labels for returns but will consider the refund for postage only in the case the goods sent to you were faulty in the first place. In such a case, Please ensure you share the proof of postage with us.

Read below For further details on our “Return and Refund Policy”.     
 
Returns & Refunds
 
We want you to be fully satisfied with your online purchase, if for whatever reason you are not satisfied with your purchase, we will accept a return within 14 days period for a credit note or exchange upon the following conditions;
All items must be unworn with tags attached
All items must be in their original packaging
You must include the original invoice
No returns on Jewellery items
 
For exchange:
 
£5 shipping cost will be charged either way
     Your refund credit, or exchange (when in stock) may take up to 2 to 3 weeks to process after you post the goods back to us.
     We cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.
Failed Deliveries
If our courier cannot deliver your order, the parcel will be returned to us. You will have up to three weeks (from the date we receive the returned parcel) to contact us and arrange for the order to be re-delivered. If you do not contact us within the specified time, we will refund you for the goods. If you still wish to receive these goods after the 3 week period is over, you will need to place a new order again and at the price listed on the website. Unfortunately, any discounts that were valid at the time of your purchase and that are no longer running cannot be re-applied to your order.
Return Information:
Please note that No returned merchandise will be accepted by Janan without a CRN (Customer Return Number.

We inspect all returned items when they arrive at our processing facility. All returns should be returned with all original packaging and accessories. When returning products it is strongly suggested that you insure the product with the shipper of the full price of the item. Damage done to the product being returned by the carrier will be covered by the buyer.
Please note Janan retail premises do not accept any online orders for refunds but you can exchange the items from our store.
If you require a refund for your online orders you must send the unworn goods back to us using the returns instructions.
If you return the unworn goods to any of Janan stores they can only exchange the item for another, of the same value.
 
Unsuitable goods
 
If the goods do not meet your expectations,  you have the right to return the unworn goods to us within 14 days for an exchange or online credit note.
Please securely wrap your parcel and send to the address below.
 
Janan Online Ltd
14 Shearbridge Road
Bradford
BD7 1NP
West Yorkshire
England 
Uited Kingdom
Return Postage
Janan does not pay for return postage, this will be at your own cost. However we might consider the postage only in the case if the goods sent to you were faulty at the first place.
Multiple orders will arrive together and any unwanted goods should be returned with itemized proof of posting.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from Janan.
You will be refunded by the same payment method used for your original purchase.
 
How do I return faulty or incorrect goods?
 
For goods received that are not as ordered or are faulty, please email us stating the order number and nature of the problem. Our customer services team will reply you within 24s hour with return procedures.  Please note that we must be notified of damaged/faulty goods within 1-2 days.  We cannot be held liable for any claims of damaged items after this period.
How do I exchange goods?
To exchange items purchased online, you will need to return items and specify the ones you want in exchange on the back of the invoice. Please note that this will incur the standard postage (outside UK mainland) and packaging charges of a new order. Unfortunately, any discounts that were valid at the time of your purchase will no longer be valid.
We take care to ensure that all our goods are in perfect condition. Please bear in mind that the Goods will not be regarded as faulty where they are damaged through inappropriate usage by the buyer.
In particular, whilst rhinestones and sequin beadings are attached correctly to the upper and the heel of shoes, over time and through normal wear the rhinestones may loosen and the sequins may start to fall apart. This is not a reflection of the way the shoes are manufactured: simply a characteristic of the ornament and how it has to be attached. For this reason, spare rhinestones are included with the goods when sold (where appropriate and not with all our products) and we have no further liability if the rhinestones or the sequins come adrift.
Terms and Conditions for Returns:
 
Any claim by you that any shoes, bag or any item is defective or not of satisfactory quality must be notified to us by telephone, e-mail or letter at your earliest convenient time.
 
If you make a valid claim under the point above, we shall inspect the goods upon return and  replace (if proven faulty by our inspection team) the ordered goods in question free of charge OR refund in full, the payment made in respect of such goods (Upon your discretion).
             Such replacement or refund is conditional upon the ordered goods in question having been returned to us and inspected accordingly.
 
We shall be under no liability in respect of any defect arising from willful damage, wear and tear due to negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval.
 
For more information on delivery or returns, please contact us on 01274 505053, Monday to Friday 10:00am till 6:00pm and our friendly advisers will explain the procedures in further detail.
 
Open Item Return
 
If you return an item that has been opened and/or shows signs of being worn/used, we are unable to exchange/arrange a credit note. We are also not liable to pay the postage amount incurred while returning the item back to us.