If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you an exchange or refund which will exclude postage costs.
Please allow up to 14 days for this to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
All customers must fill out an online returns form by clicking here.
We do not offer refunds or exchanges for any jewellery, make-up, fragrances and contact lenses purchased due to hygiene reasons.
PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR ORDERS TAKEN ON THE WEBSITE.
Returns can only be carried out if you return your order to Customer Services at the below returns address.
If you have any issues with returning your items please email firstname.lastname@example.org quoting your order number, name, items you wish to return and reason for return.
All mailed returns should be sent to the following address:
Janan Online Ltd
14 Shearbridge Road
RETURN DELIVERY CHARGES
Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
FAULTY OR INCORRECT ITEMS
All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and send the item(s) back to us at the returns address.
All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.
After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.
Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.
If your card has expired or has been declined we will arrange for another method of payment.
NOTIFICATION OF RECEIPT OF YOUR RETURN
Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know.
If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.
Your UK statutory rights are not affected by our returns policy.